Laptop and desktop computers are in the crosshairs, as are cars and various home appliances. The smartphone is a general purpose handheld computer that's been captured and turned into a rent-extraction device by being re-conceptualized as a "service." And the service-bug is spreading.
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I would add: we as a society need to start thinking about how to halt the service-ization of everything. Are we really so fucking simple minded that we can't handle nuanced ratings ? would have 2 or 3 categories beingĥ stars are just too simple, i feel the same way about Netflix thumbs up and thumbs down. I really wish that google maps, yelp etc. I don't mind waiting, and i don't mind sitting in cigarette smoke to get an authentic quality meal. Other times we would go to places where the food where mediocre but service and facilities where superb and thus having 4 star + ratings. These people giving 1 star because they couldn't get a table or some other shit not connected to the food whatsoever. From reading the reviews these places the bad reviews where all from really condescending assholes that would even sometimes claim that the waiters were racist. We found several gems that had under 4 stars because these places where just really busy. Here google maps give a really good indication, but you really really have to check out restaurants with under 4 stars. I just had this discussion with my SO while traveling n Japan. Regulation is a very very touchy subject, but if millions of people depend on your platform for their livelihood, you can't pretend to still exert arbitrary power of life and death over them with some $5/hr customer service drone trying to go over your case swiftly to meet a daily quota. We need to mature beyond that as it grows increasingly impossible to maintain perfect ratings. Right now we all shop for that 5-star rating and punish anyone with 4. We as a society need to start thinking about how we rate people.
The platform will never forget, there will be no second chances. A bad rating can destroy your entire career.
I see a future where one or two platforms rise to the top and all jobs are handled through them. I'm scared shitless of "gig economy" platforms. Same goes for app stores, what happens if google and apple ban you for whatever reason? Your company is screwed and you have no appeal or legal safeguards. and there is no legal recourse to appeal those bans. Imagine how hard it is to sell stuff online if you're barred from ebay and amazon.
I've had clients of mine go under because Amazon decided to close their accounts and they depend on the platform to sell their wares. We are fast approaching a world where all markets are walled-in by a few international companies.
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